SugarCRM Pricing: How Much Does SugarCRM Cost?

SugarCRM costs start at $52 per user per month and can be as high as $1,000 per month, though the most popular plans come in at $80 per user per month.

The Cupertino-based SugarCRM has offered an elegent, easy-to-understand system since its launch in 2004. Each of its three pricing tiers offers an impressive array of features, reasonable storage options, and high-quality support.

Remember, paying for CRM software isn’t one-size-fits-all. CRM pricing can vary depending on the size and needs of your business. The best thing you can do is compare personalized quotes for your own business – you can do so using our handy CRM Quotes Tool in just a few moments.

SugarCRM’s service is used by a customer base of more than 2 million individual users across over 120 countries and 26 languages (although it supports a whopping 36 languages). In other words, it’s a fairly popular service.

Not sure about SugarCRM? Check out some of these top SugarCRM alternatives, below. Or, scroll on to learn more about SugarCRM’s pricing plans.
 

SugarCRM Pricing Plans

SugarCRM keeps things simple. It offers one main CRM service that’s designed to satisfy all the cores aspects of running a business, from sales to customer service to marketing to IT. Their software is sold in three different plans, each of which offers more features, storage space and tech support than the last.

Here’s a quick rundown on the three available plan tiers.

As you might be able to guess based on the pricing, the Enterprise tier offers the most features for the smallest hike in pricing: The Sugar Enterprise cost is up just $25 over the Professional tier, compared to the Ultimate tier’s $85 price hike over Enterprise.

Here’s a full at-a-glance table charting the prices you can expect to pay, as well as a few details about storage, support and core features each plan has to offer.

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		Free plan	Free trial	Starting price	Verdict
Sugar Sell	Sugar Market	Sugar Serve
close	close	close
7 days	close	close
$19/user/month	Custom	$80/user/month
A reasonably priced platform offering solid customization options	A good budget option for covering multiple marketing channels	A weak offering with few native service channels available

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Overall, SugarCRM’s plan offerings are less complex than most CRM providers, which often split their service into different job segments like Sales or Marketing. With SugarCRM, one single platform can handle sales, IT, marketing and more. You just need to pick out the level of features and support that your business needs.

Sugar Sell Costs

There’s certainly a lot of competition when it comes to CRM for sales, but Sugar Sell actually hangs with the best of them. With a competitively priced option at $80 per user per month, it’s comparable to larger operations like Salesforce, although it certainly offers less than its top competitor.

Sugar Sell offers only a singular plan, which houses everything the CRM has to offer for sales. It doesn’t offer much when it comes to lead capture or communication, but lead conversion is where it signs, offering everything from lead scoring and quote proposal management to your own customizable sales pipeline.

Compared to other options, Sugar Sell is similarly priced to mid-tier plans for top name brands and enterprise-level plans for lesser-known options. Salesforce Professional and HubSpot Professional are quite close in price, whereas Freshsales Enterprise is just a tad less expensive than this option.

Admittedly, Sugar Sell doesn’t quite compare to other options on the market that are a bit more affordable and offer more. Still, you can’t beat it when it comes to customizability, so if that’s what you’re looking for, you’ve found it!

Sugar Serve Costs

Much like Sugar Sell, the Sugar Serve option costs $80 per user per month, but instead provides the infrastructure to manage your customer service needs rather than sales.

For the price, you’ll get access to a number of features that can help you manage your customer service needs, including a knowledge base builder, email templates, email ticketing, and even some social ticketing via Twitter. Sugar Sell also offers some serious data analysis features, including resolution rates, response time tracking, custom reports, and more.

Unfortunately, our research found that Sugar Serve was one of the weaker offerings when it comes to CRM for customer service. It just simply does not offer the number of native communication channels that others do, which puts it at a substantial disadvantage. Still, it’s customizable like all the other plans, so if you need that, stick with Sugar Sell.

While the price may seem high, Sugar Serve prices are also comparable to mid-tier plans from robust platforms and enterprise-level plans from mid-tier brands. Salesforce and HubSpot’s professional plans are similarly priced, and Freshdesk’s Enterprise plan is almost exactly the same price.

Sugar Market Costs

Sugar Market is a bit different than Sugar Sell or Sugar Serve, and that should be obvious from the price. At $1,000 per month, you’d be well within your rights to think it’s too expensive. And if you’re a smaller business without need for marketing automation, you’re probably right.

Sugar Market can really transform your marketing efforts though. You’ll have features that can help you with email, content, social, and paid marketing. It is noticeably missing omnichannel features, which isn’t a dealbreaker, but certainly worth noting.

Our research found that Sugar Marketing is a great budget option that can save you a bit of money, compared to other marketing automation platforms. It falls short of the value of our top-rated pick, which is HubSpot, but still provides plenty of power providing you pick the right HubSpot pricing plan. Check out our guide to the best CRM for marketing for more information.

The high price is common for marketing automation platforms, and Sugar Market is comparable to Professional plans from Salesforce Pardot, HubSpot Marketing Hub, and Microsoft Dynamics 365 Marketing. You get a lot of bang for your buck, but if you don’t need all that automation, you might want to opt for a less expensive option.

Sugar Professional Costs

The Sugar Professional tier of SugarCRM’s services helps agents manage accounts, leads, contacts, tasks, products, quotes, tickets and opportunities. It also offers sales opportunity management and email campaigns and has a mobile app that includes offline access. Essentially, it’s a stripped-down version of the other plans that is aimed at small businesses.

Sugar Professional supports 34 languages, making it a good option for an internationally based team. Other useful perks include ticket routing, bug tracking, and web-to-lead capture forms.

The cost is $52 per user per month, with a ten-user minimum. Storage may be a barrier for high-growth companies, since it is capped at 15GB, and only online support is offered, with no phone or email support options.

In addition, downloadable resources including ebooks, whitepapers, and a Buyer’s Guide are available to all for free.

Sugar Enterprise Costs

Granular workflow management features are one of the biggest additions to the Sugar Enterprise plan, which includes a workflow visual designer, parallel workflows, multi-level approval process flows, and reusable business process rules. You’ll also benefit from customizable email templates and notifications, advanced reporting, and the ability for admins to configure role-based permissions.

The cost is $65 per user per month, with a ten-user minimum for a minimum annual charge of $7,800.

This tier offers two sandbox instances for safely testing application changes, up from the Professional tier’s zero instances. The storage space expands to 60GB under the Enterprise tier, and support is available on both phone and email 12 hours a day during the five-day business week as well as online.

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SugarCRM Cost Per User

SugarCRM uses a strict per-user pricing scheme, charging businesses a set price for each user who gains access to their software. It’s a sustainable approach for any businesses interested in a CRM platform: The price starts low to match the limited means of a smaller team and grows with the company as it adds employees.

The per-user plans do come with one caveat worth noting, however. There’s a ten-user minimum across all three plan tiers. In other words, even if your team is just five or six people, your business will start out paying for ten.

In addition, plans are billed annually. This means that the smallest bill you can expect to see is $4,800, the cost for 12 months of the Sugar Professional plan for ten users.

However, since SugarCRM packages its services into one plan, you won’t be paying for a bundle of multiple services, so this pricing is still on the low end for many popular CRM services.

SugarCRM

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In Short

• Pros

  • Incredibly customizable for specific business needs
  • On-premise installations available for extra fee
  • No hidden fees with straightforward pricing options

• Cons

  • No free plan available
  • A bit expensive compared to the rest of the industry
  • Less well-known brand with fewer integrations

Pricing

• check Standard: $59/user/month
• check Advanced: $85/user/month
• check Premier: $135/user/month

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Does SugarCRM Have a Free Plan?

No, SugarCRM does not have a free plan. If it’s a consolation, any worthwhile CRM will have a fairly disappointing free plan, since it’s bound to lack features that are worth paying for.

Instead, SugarCRM’s starting price of $52 per user per month for the Professional tier brings with it a fully-fledged service for managing all the basic sales, customer service, marketing, and software development needs of a growing business. Within the CRM industry, that’s actually a little under the average.

For a more apples-to-apples comparison of SugarCRM’s overall pricing with other top providers in the CRM space, check out this at-a-glance pricing breakdown of the top five most popular CRM platforms.

SugarCRM Alternatives

SugarCRM is a great budget option for mid-sized businesses, but what if you aren’t a mid-sized business looking to work inside a strict budget? We’ve done the research and found a wide range of CRM alternatives that might be a better fit for your business, based on industry: sales, customer service, and marketing.

SugarCRM Alternatives for Sales

Sugar Sell is a solid option if you’re looking for an affordable CRM that is customizable. Still, we’d be lying if we said there weren’t better options out there, and we’ve done the research to prove it.

We consider Salesforce to be the best CRM for sales, given its massive feature catalog, robust customer support options, and general clout in the industry. However, there are lots of other great options, depending on your particular because needs. Check them out below:

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		Free plan	Free trial	Starting price	Verdict	Data cap in basic plan	Lead capture	Accept payments	Onboarding	Get started Click to get started and compare prices for your business
SPONSORED
Salesforce Sales Cloud	Zoho CRM	Sales Hub	Sugar Sell	Freshsales	Microsoft Dynamics 365 Sales	Keap
close	check	check	close	close	close	close
30 days	15 days	close	7 days	21 days	30 days	14 days
$25/user/month	$14/user/month	$9/user/month	$19/user/month	$9/user/month	$65/user/month	$249/month
A scalable, highly customizable platform that’s great for managing teams	An attractive option, with lots of features for a low price	A scalable tool that’s perfect for managing contracts and payments	A reasonably priced platform offering solid customization options	A low-cost option that’s great for engaging potential customers online	An expensive, robust tool for analytics that’s better suited to current Microsoft users	A suitable all-in-one platform for sales and marketing but a bit expensive
File storage: 1GB Data storage: 10GB + 20MB per license	200MB	5 documents	60GB	2GB per user	Database: 10GB File: 20GB Log: 2GB	Unlimited
Web forms only	check	check	Web forms only	check	close	Web forms only
close	close	Stripe integration	close	close	close	check
check	check	check	check	check	check	check
Try Salesforce	Try Zoho CRM	Try HubSpot	Get Quotes	Compare Quotes	Get Quotes	Try Keap

SugarCRM Alternatives for Customer Service

As we mentioned, Sugar Serve is a particularly weak option when it comes to CRM for customer service, so we’d recommend looking into some other options that are more aimed at your particular business needs.

Our top pick here is Zendesk, offering a robust set of features that allow you to scale with the platform, if you start to grow. If that’s not your cup of tea though, you can try out one of the many other options we’ve research here:

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		Free plan	Free trial	Starting price	Verdict	Email Comms Channel	Phone Comms Channel	Website Live Chat Comms Channel	Get started Click to get started and compare prices for your business
BEST OVERALL
Zendesk	Freshdesk	Zoho Desk	Microsoft Dynamics 365 Customer Service	Salesforce Service Cloud	ManageEngine	Sugar Serve
close	check	check	close	close	check	close
30 days	21 days	15 days	30 days	30 days	30 days	close
$19/user/month	$19/user/month	$14/user/month	$50/user/month	$25/user/month	$13/user/month	$80/user/month
A robust platform aimed at businesses looking to scale	A practical option with lots of channels but no survey functionality	An affordable option with plenty of features for smaller businesses	A great, customizable platform aimed at larger businesses	An fully-featured yet pricey CRM solution with excellent team management tools.	A solid budget option with low costs and few features	A weak offering with few native service channels available
check	check	check	check	check	check	check
Requires Telephony integration on Support plans, available on Suite plans	Available with Omnichannel plans	close	Available with Enterprise plan	Requires Telephony integration/Voice add-on on all plans	close	close
check	Available with Omnichannel plans	Available with Enterprise plan	close	Limited to 1 license (Essentials), unavailable (Pro), additional cost (Enterprise)	check	close
Try Zendesk	Try Freshdesk	Try Zoho Desk	Get Quotes	Try Salesforce	Try ManageEngine	Get Quotes

SugarCRM Alternatives for Marketing

As we mentioned, CRM for marketing is often much different than sales or service options, particularly when it comes to price. Marketing CRM is often much more expensive, because it does a lot more than the other types.

Our top pick for CRM for marketing is HubSpot, as it offers unparalleled value, given the massive features catalog for a reasonable price. Plus, it offers a free forever plan that is always attractive for businesses looking to test it out before they commit financially.

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		Free plan	Free trial	Starting price	Verdict	Email marketing	Social marketing	Content marketing	Paid marketing	Omnichannel features	Get started Click to get started and compare prices for your business
SPONSORED
Salesforce Marketing Cloud	Marketing Hub	Freshmarketer	Sugar Market	Keap
close	check	check	close	close
close	close	21 days	close	14 days
$25/user/month	$9/user/month	$15/month	Custom	$249/month
A very expensive option that provides robust email and omnichannel features	The best option for businesses looking to scale	A good option for email, but not great for scalability	A good budget option for covering multiple marketing channels	A suitable all-in-one platform for sales and marketing but a bit expensive
check	check	check	check	check
check	check	close	check	close
check	check	close	check	close
check	check	close	check	close
check	check	close	close	check
Try Salesforce	Try Hubspot	Get Quotes	Get Quotes	Try Keap

Verdict: Is SugarCRM a good value?

As far as CRM goes, you can do a lot worse than SugarCRM. It provides a lot of customizability and plenty of features, helping it compete with some of the top options on the market. Still, as far as value goes, SugarCRM falls a bit short of our top picks, making it a go-to budget option if you don’t need an extreme robust solution.

When you know how much SugarCRM will cost you, the final step is comparing it with other leading CRM providers. To start rapidly and easily collecting customized quotes from the top CRM services on the market today, just take a minute to fill out Tech.co’s quick CRM quotes form.

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Written By

Adam Rowe Fleet and Logistics Editor

Adam has written at Tech.co for ten years, currently as Fleet & Logistics Editor. He also worked at logistics newletter Inside Lane and was a Forbes Contributor on the publishing industry, for which he was named a Digital Book World 2018 award finalist. His work has appeared in publications including Popular Mechanics and IDG Connect, and his art history book on 1970s sci-fi, ‘Worlds Beyond Time,’ was a 2024 Locus Awards finalist. When not working on his next art collection (out September 2027), he’s tracking the latest news on dash cams, fuel cards, and the future of fleet.

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